Get your bag, or get help with an order.

Before pickup

• Wait until the seller marks your order ready.
• Check the shop's pickup hours, location, and notes.
• Bring the pickup code shown with your order.

There is no delivery and no central The Candy Lady pickup counter.

At pickup

Go to the seller listed on your order during their pickup hours and follow their instructions. Show the seller your pickup code so they can match you with the right paid order. Do not share the code with someone who should not collect your order.

If plans change

Each independent seller sets their own cancellation and refund policy. Check with the seller as soon as possible; a cancellation or refund is not automatic, and The Candy Lady does not enforce a single policy for every shop.

If something is wrong

Contact the seller first about a missing, incorrect, damaged, or unavailable item. Keep your order details and pickup code handy. If you cannot resolve an order issue with the seller, email joshk93238@gmail.com with your account email, the shop name, and your pickup code so the marketplace can review what happened.

Payment questions

Stripe processes card payments. The Candy Lady does not store full card numbers. For more marketplace rules, read the terms of use; for common questions, visit the FAQ.